Returns & Refund Policy

*Refund and Return Policy*
Thank you for shopping at Trendvista. We are committed to providing you with high-quality products and excellent customer service. Please read our Refund and Return Policy carefully before making any purchase.
*Returns:*
We understand that sometimes you may change your mind about a product, but unfortunately, we do not accept returns for the following reasons:
1. Change of mind or personal preferences.
2. Accidental orders.
3. Incompatibility issues.
4. Customized or personalized items.

 

REFUND POLICY 

We offer refunds for customers who receive products that are mismatched or damaged, subject to the following conditions:
1. To be eligible for a refund, customers must submit a verifiable unboxing video within 24 hours of receiving the product.
2. The unboxing video must clearly show the product's condition, highlighting any damage or discrepancies.
3. Customers should send the unboxing video to trendvistain@gmail.com for our team to review.
4. If Customer didn't take the order or cancelled the order at the time of delivery or by any means they won't accept the order at the timer of delivery then we don't provide refund.

 

*Refund Process:*
1. Upon receiving the unboxing video, our support team will review the footage to verify the reported issues.
2. If the claim is approved, we will initiate the refund process.
3. Refunds will be issued to the original payment method used during the purchase.
4. Please allow 5 business days for the refund to reflect in your account.